Returns & Refunds Policy
At Rachel Monroe Florida, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
For any questions regarding a return, please contact us at:
Email: info@rachelmonroeflorida.com
1. Our Fulfillment Process
Rachel Monroe Florida operates through a global fulfillment network. To reduce waste and unnecessary inventory, certain products may be shipped directly from our manufacturing and fulfillment partners.
As a result, approved returns may need to be sent to a designated international return facility provided by our support team.
Please do not send any items back without first receiving return authorization from us.
2. Return Request Period
You may request a return within 30 days of receiving your order.
To initiate a return, please email:
Your request must include:
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Full name
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Order number
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Email address used for the order
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Reason for the return
Returns submitted outside the return window may not be accepted.
3. Return Eligibility
To qualify for a return, items must:
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Be unused and unworn
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Be unwashed
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Be free from damage caused by the customer
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Include original tags and packaging when applicable
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Be in resalable condition
Items showing signs of wear, use, alteration, or damage may be rejected.
For hygiene and safety reasons, the following items may not be eligible for return unless defective:
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Swimwear
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Undergarments
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Earrings
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Personal-use accessories
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Other hygiene-sensitive products
Sale, clearance, promotional, and final-sale items may not be eligible for return unless required by applicable law.
4. Return Shipping Costs
Customers are responsible for all return shipping expenses unless the item arrives damaged, defective, or incorrect.
Return shipping costs may include:
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Shipping fees
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International shipping fees
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Customs duties
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Import taxes
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Carrier service charges
We strongly recommend using a trackable shipping method.
Rachel Monroe Florida is not responsible for returns lost during transit.
5. Alternative Resolution Options
Because international returns can be costly and time-consuming, we may, at our discretion, offer alternative solutions including:
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Partial refunds
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Store credit
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Replacement products
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Discount offers
Any alternative resolution will be agreed upon between Rachel Monroe Florida and the customer before a return is initiated.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
Your email must include:
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Order number
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Description of the issue
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Clear photos showing the problem
Failure to provide sufficient information may delay or prevent claim processing.
Once reviewed, we will determine the appropriate resolution, which may include a replacement, refund, or store credit.
7. Refund Process
Refunds are issued only after the returned item has been received and inspected.
If approved, refunds will be processed to the original payment method.
Please allow up to 14 business days after approval for the refund to appear in your account, depending on your financial institution.
Original shipping charges are non-refundable unless required by law.
8. Order Changes and Cancellations
Orders are processed quickly to ensure fast fulfillment.
Once an order has entered processing, cancellation or modification may no longer be possible.
Customers experiencing issues with an order are encouraged to contact our support team before initiating a payment dispute or chargeback so that we can work toward a resolution.
9. Delivery Responsibility
Rachel Monroe Florida is not responsible for:
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Incorrect shipping information provided by the customer
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Packages delivered to the address supplied at checkout
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Delays caused by customs, weather conditions, carriers, or other circumstances outside our control
Customers must notify us within 24 hours of placing an order if a shipping address correction is required.
Once an order has been processed or shipped, address changes may not be possible.
Contact Us
For all return, refund, and order-related inquiries:
Rachel Monroe Florida
Email: info@rachelmonroeflorida.com